823 Tower St S, Fergus, ON N1M 2R2

Google Rating
4.6 Total 324 Reviews
519-843-1240 Book An Appointment

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit trueautocare.ca and remember to like us on Facebook for updates.

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OUR CUSTOMER REVIEWS

Peter Boyer
Peter Boyer 1 week ago
★★★★★

True Care technicians did a great job repairing the exhaust system of my 15 year old Jeep. It looks new. Really clean, skilled workmanship. Thanks for...

Corey Arsenault
Corey Arsenault 3 weeks ago
★★★★★

Met them when my car was damaged by an ice chunk on the road, they got it back in the road free of charge. Returned on a Friday before a long weekend...

Jan McCabe
Jan McCabe 4 weeks ago
★★★★★

Efficient, knowledgeable, transparent.

Trevor Dam
Trevor Dam 1 month ago
★★★★★

Customer service was very friendly and knowledgeable. There service prices were very reasonable. I highly recommend!

Genesis Publications
Genesis Publications 1 month ago
★★★★

Nice people. Just make sure to get a quote for the service before agreeing to it. The price was a bit of an unpleasant surprise, but my mistake for ap...

D Parenteau
D Parenteau 2 months ago
★★★★★
Roland Nad
Roland Nad 2 months ago
★★★★★
Mark Ruzycki
Mark Ruzycki 2 months ago
★★★★★

Very professional, very courteous, very affordable would definitely come back for more work on my vehicles

Danielle Forget
Danielle Forget 2 months ago
★★★★★

Highly recommend. They were very helpful and quick to react when we called them. Our dealer couldn’t take us for two weeks, but they took us that day...

Debra Taylor
Debra Taylor 3 months ago
★★★★★
Vic Cabeldu
Vic Cabeldu 4 months ago
★★★★★

Recommended by my family. It's evident why. A refreshing combination of professionalism and courteous services.

Veronika George
Veronika George 4 months ago
★★★★★

Service was excellent! Thanks so much for fitting me in on such short notice and thanks for the cookies Skylar!!

Rob Blinkhorn
Rob Blinkhorn 4 months ago
★★★★★
Norman Lord
Norman Lord 4 months ago
★★★★★

Excellent service. Work was completed on time at the expected cost.

David Strang
David Strang 4 months ago
★★★★★

Work done on time for price quoted. Staff were pleasant and helpful.

Laura
Laura 4 months ago
★★★★
Roldan Manio
Roldan Manio 4 months ago
★★★★★
ranchuk home
ranchuk home 6 months ago
★★★★★

Great auto shop. Front desk was great and friendly. The car was repaired fast and car was clean you would not know they where ever in it

rich meredith
rich meredith 6 months ago
★★★★★
Maresa Bell
Maresa Bell 6 months ago
★★★★★

Super nice and helpful staff! They fit me in to look at my car in a pinch after being turned down by 3 other auto shops.

Michael Woodrow
Michael Woodrow 7 months ago
★★★★

Great experience, exceptional follow up- and most importantly excellent work quality.

Polly
Polly 7 months ago
★★★★★

True Auto Care is a great place to have your car fixed.They have an efficient process in which they do a complete assessment of the vehicle and text y...

Carolyn Roy
Carolyn Roy 7 months ago
★★★★★

True Auto Care helped me last Friday when I had an auto emergency. They were able to get me in and get me on the road back home with friendly advice....

Richard Darchi
Richard Darchi 8 months ago
★★★★★
John Krasko
John Krasko 8 months ago
★★★★★

A very well managed local company and is a pleasure to do business with

Dana Reed
Dana Reed 8 months ago
★★★★★

The service was lovely. They were able to get my car in quickly and I really appreciate the 360 inspection. They worked with me to do the services in...

gervais corriveau
gervais corriveau 9 months ago
★★★★★

The front desk staff were absolutely amazing and they were as effective as can be. Very professional a d quick. They really know what they are doing....

Steve H
Steve H 9 months ago
★★★★★

Always a pleasure going to True Auto!! Friendly and great service at an affordable price.

Christine Mission
Christine Mission 9 months ago
★★★★★

Overall great experience. Highly recommended. Very informative website and excellent customer service

John Cumming
John Cumming 9 months ago
★★★★★

Appreciated the flexibility and communication. Overnight drop off helped, and the texted report post inspection with follow up phone conversation help...

Ali Darling
Ali Darling 9 months ago
★★★★★

Great service! Janelle and Jenna are lovely. They are very responsive and accommodating!

Garrett Bender
Garrett Bender 9 months ago
★★★★★
john clark
john clark 10 months ago
★★★★★

Always an amazing job done here! Only auto place I trust with my car, Skylar goes above and beyond on every little job and always recommends the best...

Kevin Fitzner
Kevin Fitzner 10 months ago
★★★★★

They are very quick, professional and very reasonably priced not to mention they are very friendly to work with

Leyanne Durante
Leyanne Durante 10 months ago
★★★★★

Exceptional customer service. Windshield looks amazing

Philip England
Philip England 10 months ago
★★★★★

The True Auto truly is the best service I’ve ever had, Phil.

Jayna MacDonald
Jayna MacDonald 10 months ago
★★★★★
Karley Gainey
Karley Gainey 10 months ago
★★★★★

Wonderful experience, the girls at the front desk are patient and kind. The service was done well, on time. We pre-booked the snow tire removal and sw...

Andrew Soulsby
Andrew Soulsby 10 months ago
★★★★★

Five stars for Emily. I thoroughly enjoyed our banter. Hope you're doing well, Emily!

Simon Darke
Simon Darke 10 months ago
★★★★★
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